Privacy Notice

What HighgroundClaims Is

HighgroundClaims is a self-service educational tool for homeowners navigating insurance claims. We are not affiliated with any insurance company, law firm, or public adjusting firm. We do not negotiate claims, provide legal advice, or act on your behalf. We provide general information and tools that empower you to advocate for yourself.

What We Collect

We collect only what you voluntarily provide:

• -Email address when you join the waitlist
• -Claim details if you optionally fill out the claim intake form (loss type, dates, affected areas, carrier, adjuster type, estimate vs. offer, stuck points, and free-text responses)

The waitlist form does not ask for names, addresses, policy numbers, Social Security numbers, or other personal identifiers. It is intentionally designed to collect structural patterns, not personal data.

The Highground Claims iOS App

Everything above describes this website. The iOS app is different: it is a record of your claim, so it necessarily holds the details of your claim. If you use the app, we store what you put into it.

• -Your claim: property address, carrier, claim and policy numbers, dates, deductible and estimate figures, and the people involved (adjuster, contractor, mortgage servicer and others you add).
• -Documents, photos and video you upload, and the file metadata that comes with them — including the date and time the photo was taken and, when your device recorded it, the location where it was taken.
• -Communications you forward to your claim inbox address, including the sender, recipients, subject, body and attachments.
• -Account and usage data: your email address (via our authentication provider), subscription status, crash reports, and a small set of events recording which features were used.

Why we keep photo location data. A photo that carries the time and place it was taken is far stronger evidence than one that does not. It shows a condition was recorded at your property on a given date, which is exactly what is disputed when a carrier or contractor questions the extent or timing of damage — and it is a defence against fabricated or altered images, which cut against homeowners as often as for them. We keep it because it makes your record harder to dismiss. We never use it to track you. It is not shared with anyone who might use it for their own purposes, but it does pass through the service providers listed below — the photo is stored as you took it, and when you use scan-to-autofill or automatic document naming, the image is sent as-is to the provider that reads it.

If you would rather it were not stored, remove location data from your photos before uploading, or ask us to strip it from your account at privacy@highgroundclaims.com.

How We Use It

• -To notify you when HighgroundClaims launches or has updates
• -To understand common claim patterns and build better tools
• -To inform a public playbook of general claim advocacy strategies

We do not sell your data, and we do not share it with insurance companies, law firms, or anyone who would use it for their own purposes. Aggregated, anonymized patterns may be used in public educational content.

The services we use to run the product. Your data does pass through other companies, because the product could not work otherwise. They process it to provide the service and are not permitted to use it for their own purposes:

• -Supabase — stores your claim record, documents and photos.
• -Anthropic — reads policy, estimate and invoice files you upload so the app can pull the figures out of them and suggest a document name. The file is sent as you uploaded it, which means a declarations page includes your name, address, policy and claim numbers, coverage limits and mortgage servicer, and a photo includes whatever metadata your camera recorded.
• -Clerk — signs you in.
• -Resend — receives mail sent to your claim email address.
• -Sentry — receives crash and error reports from the app.
• -Vercel — hosts this website.
• -RevenueCat and Apple — handle subscriptions and payment. We never see your card details.

If that ever changes, you will be asked first. We may one day want to publish or license aggregate findings — which failures are most common, how long carriers actually take, which equipment fails soonest — because that information is useful to homeowners, and to the insurers and manufacturers whose decisions affect them. We are not doing that today. If we do, it will require your separate, explicit opt-in; it will never include your identity, address, claim documents or communications; and declining will never reduce what the app does for you. Continuing to use the app will not be treated as agreement to it.

Where It's Stored

When you join the waitlist we store your email and any structural claim details you choose to share, so we can manage beta invitations and reach out. We ask that you not submit personal identifiers (policy numbers, SSNs, addresses). This information is never sold or shared, and you can delete it anytime by emailing privacy@highgroundclaims.com or via our data-deletion request.

Website analytics. This website uses Vercel Web Analytics, run by the company that hosts the site, to count page views and see which pages people reach. It records the page visited, the site you arrived from, an approximate country, and the device, browser and operating system, along with an identifier Vercel derives to tell one visit from another. It is not sent your name, your email address, or anything from a claim, and we do not use it to advertise to you. Pages that carry a share link in their address are withheld from it entirely, because that address is itself the key to the record it opens. The iOS app does not use it — app usage is the account and usage data described above.

Your Rights Under the Colorado Privacy Act

If you are a Colorado resident, you have the right to:

• -Access the personal data we hold about you
• -Delete your personal data from our systems
• -Correct inaccurate data
• -Opt out of any sale of personal data (we don't sell data, but you still have this right)

We will respond to any request within 45 days.

How to Request Data Deletion

Email privacy@highgroundclaims.com with the email address you used to sign up. We will delete all data associated with that email and confirm deletion within 45 days. You can also use the deletion request link in the footer of our site.

Disclaimer

HighgroundClaims is not a law firm, insurance company, or licensed public adjusting firm. Nothing on this site constitutes legal advice, insurance advice, or professional adjusting services. The information provided is general in nature and intended for educational purposes only. For advice specific to your claim, consult a licensed attorney or public adjuster.

Your Data, and Getting It Back

This app exists because a claim is a record of what happened to your home. That record is yours, and the door out has to be as wide as the door in.

• -Export it, any time. Settings → Export Claim Data gives you a summary, a financial ledger as CSV, or the complete record as JSON. No request, no waiting period, no charge — including on your way out.
• -Delete it, permanently. Settings → Delete Account removes your account and everything in it: claim records, documents and their metadata, photo location data, communications, ledger entries and deadlines. This is not a deactivation and it is not reversible.
• -Correct it. You can edit any record you have entered, including the date a photo was taken when the file carried no metadata of its own, and the date or attributed party of a communication you forwarded in. We record that a corrected date came from you, and we keep the original message unchanged. A party you reassign is stored as the current attribution; we do not yet record separately that you were the one who changed it.

Export before you delete. We cannot recover a deleted account, and we would rather you left with your claim history than without it.

These are also your rights under the Colorado Privacy Act — access, correction, deletion, portability, and the right to opt out of sale (we do not sell data) — and they map to the rights the GDPR gives residents of the UK and EEA. We honour them for everyone regardless of where you live, because drawing that line by geography would be arbitrary. Exercise any of them in the app, or email privacy@highgroundclaims.com.

Contact

Questions about this notice or your data? Email privacy@highgroundclaims.com.