Privacy Notice

What HighgroundClaims Is

HighgroundClaims is a self-service educational tool for homeowners navigating insurance claims. We are not affiliated with any insurance company, law firm, or public adjusting firm. We do not negotiate claims, provide legal advice, or act on your behalf. We provide general information and tools that empower you to advocate for yourself.

What We Collect

We collect only what you voluntarily provide:

• -Email address when you join the waitlist
• -Claim details if you optionally fill out the claim intake form (loss type, dates, affected areas, carrier, adjuster type, estimate vs. offer, stuck points, and free-text responses)

The waitlist form does not ask for names, addresses, policy numbers, Social Security numbers, or other personal identifiers. It is intentionally designed to collect structural patterns, not personal data.

The Highground Claims iOS App

Everything above describes this website. The iOS app is different: it is a record of your claim, so it necessarily holds the details of your claim. If you use the app, we store what you put into it.

• -Your claim: property address, carrier, claim and policy numbers, dates, deductible and estimate figures, and the people involved (adjuster, contractor, mortgage servicer and others you add).
• -Documents, photos and video you upload, and the file metadata that comes with them — including the date and time the photo was taken and, when your device recorded it, the location where it was taken.
• -Communications you forward to your claim inbox address, including the sender, recipients, subject, body and attachments.
• -Text the app reads from your documents, read on your phone and stored with your claim, along with the line items and totals it reads from an estimate, and the vendor, amount, dates and invoice number our server has Anthropic read from an invoice, with how sure it was of each, stored as read before you confirm or change them.
• -Import plans you paste in from your own AI assistant: the plan as you pasted it (the people, email addresses and claim facts it lists, what it notes you hold elsewhere, such as text messages, and any questions it left for you), what you kept when you reviewed it, and what adding it changed.
• -Account and usage data: your email address (via our authentication provider), subscription status, crash reports, and a small set of events recording which features were used. For email imports, those events and the import record are counted to see how well the import prompt works: how many people and addresses a plan added, how many of its suggestions you changed, and how many emails arrived and were matched to someone. The counts we read never include a name, an email address, a claim number or anything from a message.

When you use your own AI assistant. The import prompt you can copy from the app includes your claim and policy numbers, your date of loss, your claim's email address, and the names, companies, roles and email addresses of the people on your claim. The app does not send it anywhere: it goes wherever you paste it, under that assistant's own terms, and we do not see your conversation with it. What comes back into the app is only the plan you choose to paste.

Why we keep photo location data. A photo that carries the time and place it was taken is far stronger evidence than one that does not. It shows a condition was recorded at your property on a given date, which is exactly what is disputed when a carrier or contractor questions the extent or timing of damage — and it is a defence against fabricated or altered images, which cut against homeowners as often as for them. We keep it because it makes your record harder to dismiss. We never use it to track you. It is not shared with anyone who might use it for their own purposes, but it does pass through the service providers listed below — the photo is stored as you took it, and when you use scan-to-autofill or automatic document naming, the image is sent as-is to the provider that reads it.

If you would rather it were not stored, remove location data from your photos before uploading, or ask us to strip it from your account at privacy@highgroundclaims.com.

How We Use It

• -To notify you when HighgroundClaims launches or has updates
• -To understand common claim patterns and build better tools
• -To inform a public playbook of general claim advocacy strategies

We do not sell your data, and we do not share it with insurance companies, law firms, or anyone who would use it for their own purposes. Aggregated, anonymized patterns may be used in public educational content.

The services we use to run the product. Your data does pass through other companies, because the product could not work otherwise. They process it to provide the service and are not permitted to use it for their own purposes:

• -Supabase — stores your claim record, documents and photos.
• -Anthropic — reads policy, estimate and invoice files you upload, or ask it to read from your claim, so the app can pull the figures out of them and suggest a document name. The file is sent as you uploaded it, which means a declarations page includes your name, address, policy and claim numbers, coverage limits and mortgage servicer, and a photo includes whatever metadata your camera recorded. Your documents are not used to train their models, and are deleted within 30 days. See below.
• -Clerk — signs you in.
• -Resend — receives mail sent to your claim email address.
• -Sentry — receives crash and error reports from the app.
• -Vercel — hosts this website and the server that receives your claim email.
• -RevenueCat and Apple — handle subscriptions and payment. We never see your card details.

What Anthropic does with the documents it reads. Anthropic reads your files under their commercial terms, not the consumer ones that cover a personal Claude account. Those terms say Anthropic may not train models on customer content, and we have not enabled — and will not enable — the optional setting that would let them. They delete inputs and outputs within 30 days. There is one exception we do not control: if a request is flagged as violating their usage policy, they may keep it for up to two years for safety review. We do not send them anything you have not uploaded or asked us to read, and we do not send your claim record, your messages, or your name except where it appears inside a document you chose to upload or have read.

If that ever changes, you will be asked first. We may one day want to publish or license aggregate findings — which failures are most common, how long carriers actually take, which equipment fails soonest — because that information is useful to homeowners, and to the insurers and manufacturers whose decisions affect them. We are not doing that today. If we do, it will require your separate, explicit opt-in; it will never include your identity, address, claim documents or communications; and declining will never reduce what the app does for you. Continuing to use the app will not be treated as agreement to it.

Where It's Stored

When you join the waitlist we store your email and any structural claim details you choose to share, so we can manage beta invitations and reach out. We ask that you not submit personal identifiers (policy numbers, SSNs, addresses). This information is never sold or shared, and you can delete it anytime by emailing privacy@highgroundclaims.com or via our data-deletion request.

Website analytics. This website uses Vercel Web Analytics, run by the company that hosts the site, to count page views and see which pages people reach. It records the page visited, the site you arrived from, an approximate country, and the device, browser and operating system, along with an identifier Vercel derives to tell one visit from another. It is not sent your name, your email address, or anything from a claim, and we do not use it to advertise to you. Pages that carry a share link in their address are withheld from it entirely, because that address is itself the key to the record it opens. The iOS app does not use it — app usage is the account and usage data described above.

Your Rights Under the Colorado Privacy Act

If you are a Colorado resident, you have the right to:

• -Access the personal data we hold about you
• -Delete your personal data from our systems
• -Correct inaccurate data
• -Opt out of any sale of personal data (we don't sell data, but you still have this right)

We will respond to any request within 45 days.

How to Request Data Deletion

Email privacy@highgroundclaims.com with the email address you used to sign up. We will delete all data associated with that email and confirm deletion within 45 days. You can also use the deletion request link in the footer of our site.

Disclaimer

HighgroundClaims is not a law firm, insurance company, or licensed public adjusting firm. Nothing on this site constitutes legal advice, insurance advice, or professional adjusting services. The information provided is general in nature and intended for educational purposes only. For advice specific to your claim, consult a licensed attorney or public adjuster.

Your Data, and Getting It Back

This app exists because a claim is a record of what happened to your home. That record is yours, and the door out has to be as wide as the door in.

• -Export it, any time. Settings → Export Claim Data gives you a summary, a financial ledger as CSV, or the complete record as JSON. No request, no waiting period, no charge — including on your way out. Some things are left out of that file: your private notes, because the file is made to be handed to others; and what the app derives from what is already in it — the text and readings taken from your documents, and import plans as you pasted them. Ask us at privacy@highgroundclaims.com and we will send them to you.
• -Delete it, permanently. Settings → Delete Account removes your account and everything in it: claim records, documents and their metadata, photo location data, communications, ledger entries and deadlines. This is not a deactivation and it is not reversible.
• -Correct it. You can edit any record you have entered, including the date a photo was taken when the file carried no metadata of its own, and the date or attributed party of a communication you forwarded in. We record that a corrected date came from you, and we keep the original message unchanged. A party you reassign is stored as the current attribution; we do not yet record separately that you were the one who changed it.

Export before you delete. We cannot recover a deleted account, and we would rather you left with your claim history than without it.

These are also your rights under the Colorado Privacy Act — access, correction, deletion, portability, and the right to opt out of sale (we do not sell data) — and they map to the rights the GDPR gives residents of the UK and EEA. We honour them for everyone regardless of where you live, because drawing that line by geography would be arbitrary. Exercise any of them in the app, or email privacy@highgroundclaims.com.

Contact

Questions about this notice or your data? Email privacy@highgroundclaims.com.